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Author:Ahmad Shaharudin Abdul Latif

Publications
Revitalizing Public Trust through Efficient Complaint Management: A Comprehensive Study on the Impact and Effectiveness of Public Complaint Management System of Malaysia
Rozaina Ali, Ahmad Shaharudin Abdul Latiff and Sazali Abdul Wahab
In:Proceedings of Society 5.0 Conference 2023

Keyphrases

complaint management, public complaint, Public Service Delivery.

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