Integrated Emergency and Service Status Communication – Robust and Target-Specific via a Highly Available Status Board Supporting BCM, ISM, and ITSM

13 pages•Published: June 18, 2026

Miran Maximilian Mizani and Stefan Metzger

Abstract

Using the example of the Leibniz Supercomputing Centre (LRZ), this article presents an approach for the design, implementation and practical use of a highly available, web-based emergency and service status communication solution that can continue to operate in an emergency regardless of the availability of central IT systems. The technical architecture, which has also proven itself in our own practice, relies entirely on open-source tools and has enhanced LRZ’s (cloud) service status reporting.
The value contribution lies in the technical and organizational integration of daily IT service management workflows for incident and maintenance notifications with external communication during emergencies and crises from the perspectives of business continuity and information security management. Target-group–specific messaging capabilities are realized within this framework. Reusable integration variants for processes in the higher education environment, which often comprises heterogeneous and distributed IT operating groups, are presented and practical experiences are discussed.

Keyphrases: business continuity, cloud status board, emergency communication system, incident notification, information security management, service status reporting

In: Laurence Desnos, Carmen Diaz, Janina Mincer-Daszkiewicz, Lazaros Merakos, Raimund Vogl, Stuart McLellan and Ulrike Lucke (editors). Proceedings of EUNIS 2026 Annual Congress, vol 109, pages 120-132.

Links:	https://easychair.org/publications/paper/SXWk
	https://doi.org/10.29007/237k

BibTeX entry

@inproceedings{EUNIS2026:Integrated_Emergency_Service_Status,
  author    = {Miran Maximilian Mizani and Stefan Metzger},
  title     = {Integrated Emergency and Service Status Communication – Robust and Target-Specific via a Highly Available Status Board Supporting BCM, ISM, and ITSM},
  booktitle = {Proceedings of EUNIS 2026 Annual Congress},
  editor    = {Laurence Desnos and Carmen Diaz and Janina Mincer-Daszkiewicz and Lazaros Merakos and Raimund Vogl and Stuart McLellan and Ulrike Lucke},
  series    = {EPiC Series in Computing},
  volume    = {109},
  publisher = {EasyChair},
  bibsource = {EasyChair, https://easychair.org},
  issn      = {2398-7340},
  url       = {/publications/paper/SXWk},
  doi       = {10.29007/237k},
  pages     = {120-132},
  year      = {2026}}

Download PDF Open PDF in browser