AgentForce: an In-Depth Exploration of AI- Driven Customer Engagement and Its Inner Workings

EasyChair Preprint 15913

Abstract

Salesforce AgentForce is a cutting-edge AI platform enabling businesses to design and deploy AI-

driven agents that assist both employees and customers. These intelligent agents operate

autonomously, handling tasks such as responding to inquiries, generating action plans and

scheduling appointments without the need for human oversight.It provides organizations with

autonomous agents that enhance scalability, efficiency and satisfaction across various areas,

including service, sales, marketing, and commerce. With Agentforce, any organization can swiftly

and easily create, customize, and deploy their own agents using low-code tools, streamlining

automation of complex and time-consuming tasks. This allows mobile workers to concentrate on

building relationships instead. This study aims to examine the inner workings of AgentForce and

explore its diverse use cases across various applications.

Keyphrases: AI in Customer Engagement, Agent, Agentforce, Model Builder, Salesforce, autonomous agent, builder

@booklet{EasyChair:15913,
  author    = {Laxman Vattam},
  title     = {AgentForce: an In-Depth Exploration of AI- Driven Customer Engagement and Its Inner Workings},
  howpublished = {EasyChair Preprint 15913},
  year      = {EasyChair, 2025}}