Author:Kalpana Puli

Publications
Field Service Lightning: Redefining Workforce Management Laxman Vattam and Kalpana Puli EasyChair Preprint 15917
Journey Builder: a Core Feature of Marketing Cloud Laxman Vattam and Kalpana Puli EasyChair Preprint 15916
Salesforce Integration Best Practices: a Complete Guide Laxman Vattam and Kalpana Puli EasyChair Preprint 15915

Keyphrases

Abandoned cart, Agent, Bulk API, customer journey, Dispatcher, external objects, field service lightning, Integrations, journey builder, Long Polling, Marketing Cloud, mobile workers, Platform Events, REST API, Salesforce³, Scheduling, service appointments, Soap API, survey journey.